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Frequently Asked Questions

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How will my investigation be handled? Is it confidential?
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All of our investigations are 100% confidential. Watkins Ward local private detective, who are registered by the Information Commissioners' Office for Private Investigation activity, take data security and client privacy seriously.

We will never discuss nor disclose your case (or any details whatsoever) to any third parties, unless specifically requested. For example, if the police or social services need to get involved, we will always ask for your consent first.

I'm nervous to contact you, what can I expect?
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We are friendly, approachable & discreet investigators. All of our private detectives have many years' experience and are specifically trained in how to handle sensitive personal matters. We will work with you on a personal level to carefully understand your individual circumstances and provide real solutions to real problems.

Give our friendly advisors a call or alternatively, if you’d prefer not to talk on the phone you can contact our team 24/7 via email or, via the encrypted contact form on our website. You will be given confidential, specialist advice, with no-obligation.

Will the subject(s) know they are being investigated?
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We use many professional techniques to remain covert, constantly evaluating changing circumstances, and maintaining the fine balance of the need not to lose a subject, but to remain covert also.

Our local private detectives are equipped with the latest covert audio and video technology. They are also equipped with advanced digitally encrypted (covert) 2-way radio communications.

Is this within the Law to do?
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Using a private investigator is perfectly legal. Whilst conducting your investigation or enquiry, we will advise you on any Legal matters if they apply. Some things that you may want to conduct might not be allowed to do under the Law, though nevertheless we will discuss matters to find a legal solution to the problem.

If you have any questions please give us a call, it is confidential, and we can help provide answers for you.

How much will it cost?
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Each case has their own unique circumstances. Once we have reviewed your case, we will quickly provide you with a comprehensive and detailed (without obligation) case review based on the information you provide to us, giving you a few different options to consider.

Our charges are locked and pre-set, and we charge some of the lowest rates in the industry per hour. We also offer a price match, price promise. Watkins Ward Group do not charge extra fees for such items as (reasonable) millage, general disbursements and travel time.

Full planning and surveillance reports (including audio/video/photo) are included without additional charge. Any additional costs for any reason will be agreed in advance.

For more information on our prices, you can find out here.

Will I be contacted unannounced?
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No, we will not contact you unless agreed in advance. Every client sets their own terms for contact and this will be agreed when speaking with you.

What forms of evidence will you give me?
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You can expect verbal, picture, text and/or email updates throughout the live investigation, and on conclusion of the case you will receive a full evidence package.

The evidence package contains a written report, including written Statement(s) of Evidence and includes photographic footage as appropriate. Any relevant moving video evidence can be requested in DVD format, sent via email and/or secure download link. In the case of Electronic Profiling, a separate report is also issued.

We can post and/or email PDF reports, as requested.

When is your availability?
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We're on standby to help 24 hours a day, 7 days a week, 365 days a year.

Can you work with third parties?
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Watkins Ward Group are happy to accept instruction personally and/or via an acting legal counsel. As one example, we can communicate with the police or lawyer, with your consent.

Is information discovered admissible in court?
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We can supply you with a statement of evidence to ensure that all findings can help you in your legal battle. If need be, we can also attend court and give testimony on your behalf.

How long will it take to complete the investigation?
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We cannot give you a set deadline as each case is different, we do not want to rush gaining evidence. Our team of investigators want to ensure that your case is being investigated to the upmost care.

If you have a deadline or court date that you require evidence for, we can work with you to try to get the evidence within your timeline.

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We’re one of the UK’s Most Honest & Reputable Private Detectives

Whether you suspect infidelity, or require surveillance to prove child custody concerns, Watkins Ward Group Investigations offer 100% confidential relationship detective services in the UK. Find out more about how we can give you better peace of mind on our website or feel free to give us a call for confidential advice.

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