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GDPR Compliance

Terms, Conditions and Cancellation Policy


(Amended 13/01/19)

1.1 These terms and conditions of contract constitute the sole agreement between Watkins Ward Limited ("the Provider") and the Client, in connection with all and any services provided by the Provider to the Client.

1.2 No variation in these terms shall be effective unless notified by the Provider to the Client.

1.3 The Provider is a firm of private detectives and investigators and provides services including, but not limited to; tracing, surveillance, asset location, pre-employment checks, vehicle tracking, and process serving.

All services provided by the Provider are provided in accordance with these terms and conditions.  Acceptance of service by Watkins Ward Limited is subject to all clients agreeing in full to these terms and conditions. All clients agree that service is accepted subject to agreement of our published terms and conditions.  

1.4 These terms and conditions shall be governed by English law, and any dispute arising out of or in connection with them shall be determined by the English courts.   

1.5 This agreement constitutes the sole agreement between the Provider and the Client in relation to any services to be provided to the Client by the Provider.

1.6 Because of the very nature of private investigation and surveillance work, the Provider cannot offer any guarantee or warranty that its work will be successful and does not do so.              

2.1 Prior to the commencement of work, the Provider and the Client shall agree what services the Client is to purchase, and the Provider is to provide.

2.2 The Provider shall commence work at a time to be agreed following consultation with the Client.    

2.3 The Provider makes no promise or warranty that the provision of the services will be uninterrupted but will endeavour to provide the services as quickly as the circumstances of the individual case permit. Unless specifically agreed, time is not of the essence of the contract for the delivery of the agreed services.  

2.4 The delivery of the services shall be deemed to be complete either when the objective of the services has been achieved or when the Provider deems that delivery is complete.    

2.5 The Provider accepts no liability, nor can it be held responsible for the loss of a subject whilst on surveillance.

3.1 Services must be paid for in advance and the Provider shall not be obliged to commence work until cleared funds are in its possession.          

3.2 The agreed charge for our services are inclusive of 'general' disbursements, in the case where disbursements outside of the term 'general' are required, will be agreed in advance both verbally and in writing.

3.3 If for any reason the Provider is unable to perform and/or deliver the services to the Client, a refund in full (if no services have been delivered) or in part (if partial services have been delivered) will be provided within 30 days after the Provider agrees to provide it.

3.4 Any dispute in relation to any amount charged by the Provider must be notified to the Provider by the Client within 30 days of such charge being made. In the absence of notification in accordance with this paragraph, any charges made will be deemed to have been accepted for all purposes, and you consequently release the Provider from all and any liability and/or claim resulting from any such charging error or discrepancy.      

4.1 In the event that any sum due from the Client to the Provider remains unpaid for 7 days or more after the delivery of the Provider's invoice, the Provider may at its sole discretion terminate this agreement by informing the Client of its decision so to do.          

4.2 In the event that any sums remain outstanding under clause 4.1 above, irrespective of whether the Provider terminates this agreement, the Provider shall be entitled to charge interest on all monies outstanding at the rate of 2% per calendar month or part thereof from the date of invoice until payment.

4.3 In the event that the Provider brings legal proceedings and/or takes any other recovery action against the Client to recover any monies due under agreement, including interest, the Client will indemnify the Provider against all and any legal, court and other costs incurred during or as part of the recovery process.          

4.4 Either party may terminate this agreement upon notice in writing if the other is in breach of any material obligation contained in these terms which (if the same is capable of being remedied) is not remedied within 7 days of written notice to the other party so to do.

4.5 Either party may terminate this agreement forthwith upon giving written notice of its intention to do so to the other party if either party becomes bankrupt or makes a voluntary arrangement with its creditors or if in relation to either party an administration order is made or a receiver or administrative receiver appointed over any of its assets or undertaking or if, in the case of a limited company, a resolution or petition to wind it up is passed or presented or if a winding up order is made or if any other similar or analogous procedure in relation to either party is undertaken.

4.6 In the event of any termination of this agreement howsoever occasioned, the right of the Provider to be paid for the services shall not be affected and upon termination by the Provider in accordance with the terms of this clause, all services agreed to be provided shall be deemed to have been provided whether provided or not.        

5.1 Where Watkins Ward Limited has been instructed to commence a service of any kind, and a payment has been made by the client, these monies are non-refundable in full once Watkins Ward Limited has commenced any work on the client's instructions, either in part or in full.

5.2a Any refund made or offered by Watkins Ward Limited is done so strictly at company discretion, and will be limited by funds available after any direct or indirect liability incurred by Watkins Ward Limited, including time used for the purpose of meetings, consultations, travel or preparation, has been covered.  

5.2b Where on-ground work is scheduled and booked in, and a client cancels this work with less than 24 hours notice prior to the start of this work, a 100% cancellation rate is applied.

5.3 If no work has been commenced by Watkins Ward Limited, and it is agreed by Watkins Ward Limited that a refund can be made, a refund less 25% administration fee will be made.

5.4 If a refund is not considered optional by Watkins Ward Limited, a credit of the hours or tracking days # may be offered and available to the client for 6 months from the date of original payment.

5.5 If a hired asset/item is damaged,detained or lost, then the cost of that asset/item is charged to the customer.  


For the purposes of these terms and conditions, the address at which notices can be left or to which notices can be sent is:

By Email: terms@local-detective.co.uk

Registered Office:  Watkins Ward Limited Registered Office: 83 Ducie Street, Manchester. M1 2JQ.    

Where a notice is sent by post, the sender should always send a copy by email, to the email address shown above.

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